One aspect I missed in last week's story: How do you handle Bob?
In my view, the story has two folds. Coach Cecile in communication is one significant aspect, but the other one is to help resolve the conflict between Bob and Cecile. In my experience, in such cases, I had to help both parties to understand that "it's not personal". Bob might need to understand why Cecile posted that comment, how he could respond or act to it, and what you've done to prevent such mishaps in the future. This will help him feel better and encourage him to go back to Cecile for clarification and support. It will also empower him to bring such issues to you the next time they happen.
Or will this be a topic for an upcoming challenge? :D
Thanks Emese, this is an important detail I missed indeed, wanting to focus on one aspect only. I implied that I’d expect Cecile to handle this with Bob, but for sure, I’d reach out to him too if I have doubts that she’s capable of doing it.
One aspect I missed in last week's story: How do you handle Bob?
In my view, the story has two folds. Coach Cecile in communication is one significant aspect, but the other one is to help resolve the conflict between Bob and Cecile. In my experience, in such cases, I had to help both parties to understand that "it's not personal". Bob might need to understand why Cecile posted that comment, how he could respond or act to it, and what you've done to prevent such mishaps in the future. This will help him feel better and encourage him to go back to Cecile for clarification and support. It will also empower him to bring such issues to you the next time they happen.
Or will this be a topic for an upcoming challenge? :D
Thanks Emese, this is an important detail I missed indeed, wanting to focus on one aspect only. I implied that I’d expect Cecile to handle this with Bob, but for sure, I’d reach out to him too if I have doubts that she’s capable of doing it.